{"id":3342,"date":"2024-12-02T14:41:56","date_gmt":"2024-12-02T13:41:56","guid":{"rendered":"https:\/\/reussprivate.li\/?page_id=3342"},"modified":"2026-03-27T14:41:25","modified_gmt":"2026-03-27T13:41:25","slug":"eine-beschwerde-einreichen","status":"publish","type":"page","link":"https:\/\/reussprivate.li\/en_en\/eine-beschwerde-einreichen\/","title":{"rendered":"Lodge a Complaint"},"content":{"rendered":"<p><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-96d24e53a81dd3a59a1b7398c33e1d48\" style=\"color:#001068\">You may submit a complaint at any time by telephone, email, or post.\nWhere possible, we kindly ask that complaints be submitted electronically using the form provided below.\nEvery complaint received will be handled with the utmost care and urgency.\nIn all cases, you will receive a response from Reuss Private Access AG within 20 days of submitting your complaint. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/forms.office.com\/e\/RRRLR6ujSj\" target=\"_blank\" rel=\"noreferrer noopener\">Complaint Form<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-7dc5d3a490755d000f697cb76f440af4\" style=\"color:#001068\">Regardless of how the complaint is submitted, please provide contact details through which we may reach you for the purpose of processing your complaint. <\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-5e5c82b94f49b3a3c97a46fe0e099309\" style=\"color:#001068\">Every complaint received is recorded in a dedicated register and its timely and appropriate handling is tracked accordingly. Where appropriate, complaints are also reported to the competent supervisory authority, the Financial Market Authority Liechtenstein (FMA). <\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-9bac10ea26b8d88a023027a8fc55fd97\" style=\"color:#001068\">It is always our goal to reach an amicable solution in the interest of both parties.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-7c89e99c103ce279552d1fec842e9027\" style=\"color:#001068\">Alternatively, you may address your complaint to the following authorities:<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-09a5efc68de20045aaa4bf1d2c10cb70\" style=\"color:#001068\"><strong>Contact to the Executive Management:<\/strong><br>E-Mail: info@reussprivate.li<br>Telefon: +423 239 79 00<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-68215ca3647df49fb4d59685e41ac180\" style=\"color:#001068\">Alternatively, you may send your complaint by mail to:<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-67864d643d7690c737feb7bd52e3b3a1\" style=\"color:#001068\">Reuss Private Access AG<br>Industriering 3<br>9491 Ruggell<br>Liechtenstein<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-04d65ddbd1adbf67921c7c8e1ec4b63c\" style=\"color:#001068\">By submitting a complaint through any of the channels listed above, you consent to the processing of your personal data for the purpose of handling your complaint.\nWe collect your personal data in order to assign your complaint and to contact you if needed. You consent to the use of your personal data for the investigation and follow-up of your complaint.\nWhere required by supervisory regulations, this may also include the disclosure of your data to third parties, in particular supervisory authorities, arbitration bodies, compensation schemes, or similar entities.\n\nIf you have any questions or require further information, please consult our privacy notice or contact the responsible data protection officer as indicated via this [link] or on our corporate website. <\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-6ac00bd058f168f81e8c3ae09aab6c4f\" style=\"color:#001068\">Of course, you may also submit your complaint to the Liechtenstein arbitration body using the contact details provided below. However, we recommend that you first address your complaint to Reuss Private Access AG.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-1b9c3cf4f5a7d2ba270499e7ab321ff2\" style=\"color:#001068\">Arbitration Board for Financial Services Liechtenstein<br>Dr. Peter Wolff, attorney at law<br>Landstrasse 60 <br>Postfach 343<br>9490 Vaduz<br><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-a64bbdc05d3a49e5c6c492c62792fc11\" style=\"color:#001068\">Telefon +432 220 20 00<br>Fax +432 220 20 01<br><a href=\"mailto:info@schlichtungsstelle.li\">info@schlichtungsstelle.li<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-8f54346c0fc5a2d3ff4342241888a2dc\" style=\"color:#001068\">Last updated 2 December 2024\n<br>\n<br>\n\nDisclaimer:\nThis English version is a non-binding translation of the original German text. It is provided for convenience only. In the event of any discrepancies or legal interpretation, only the German version shall be legally binding and authoritative.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Sie k\u00f6nnen eine Beschwerde jederzeit telefonisch, via E-Mail oder postalisch einreichen. Nach M\u00f6glichkeit ist die Beschwerde unter Verwendung des untenstehenden Formulars elektronisch einzureichen. Jede Beschwerde, die uns erreicht wird mit gr\u00f6sster Sorgfalt und Dringlichkeit behandelt. Sie in jedem Fall innert 20 Tagen nach Einreichung einer Beschwerde eine Stellungnahme seitens der Reuss Private Access AG. Unabh\u00e4ngig [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3342","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Eine Beschwerde einreichen - Reuss Private Access AG<\/title>\n<meta name=\"description\" content=\"Das Impressum der Reuss Private Access AG, sowie unsere rechtlichen Hinweise\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reussprivate.li\/en_en\/eine-beschwerde-einreichen\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eine Beschwerde einreichen - 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