{"id":3342,"date":"2024-12-02T14:41:56","date_gmt":"2024-12-02T13:41:56","guid":{"rendered":"https:\/\/reussprivate.li\/?page_id=3342"},"modified":"2026-03-27T14:41:25","modified_gmt":"2026-03-27T13:41:25","slug":"eine-beschwerde-einreichen","status":"publish","type":"page","link":"https:\/\/reussprivate.li\/en_en\/eine-beschwerde-einreichen\/","title":{"rendered":"Lodge a Complaint"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-96d24e53a81dd3a59a1b7398c33e1d48 wp-block-paragraph\" style=\"color:#001068\">You may submit a complaint at any time by telephone, email, or post.\nWhere possible, we kindly ask that complaints be submitted electronically using the form provided below.\nEvery complaint received will be handled with the utmost care and urgency.\nIn all cases, you will receive a response from Reuss Private Access AG within 20 days of submitting your complaint. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/forms.office.com\/e\/RRRLR6ujSj\" target=\"_blank\" rel=\"noreferrer noopener\">Complaint Form<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-7dc5d3a490755d000f697cb76f440af4 wp-block-paragraph\" style=\"color:#001068\">Regardless of how the complaint is submitted, please provide contact details through which we may reach you for the purpose of processing your complaint. <\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-5e5c82b94f49b3a3c97a46fe0e099309 wp-block-paragraph\" style=\"color:#001068\">Every complaint received is recorded in a dedicated register and its timely and appropriate handling is tracked accordingly. Where appropriate, complaints are also reported to the competent supervisory authority, the Financial Market Authority Liechtenstein (FMA). <\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-9bac10ea26b8d88a023027a8fc55fd97 wp-block-paragraph\" style=\"color:#001068\">It is always our goal to reach an amicable solution in the interest of both parties.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-7c89e99c103ce279552d1fec842e9027 wp-block-paragraph\" style=\"color:#001068\">Alternatively, you may address your complaint to the following authorities:<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-09a5efc68de20045aaa4bf1d2c10cb70 wp-block-paragraph\" style=\"color:#001068\"><strong>Contact to the Executive Management:<\/strong><br>E-Mail: info@reussprivate.li<br>Telefon: +423 239 79 00<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-68215ca3647df49fb4d59685e41ac180 wp-block-paragraph\" style=\"color:#001068\">Alternatively, you may send your complaint by mail to:<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-67864d643d7690c737feb7bd52e3b3a1 wp-block-paragraph\" style=\"color:#001068\">Reuss Private Access AG<br>Industriering 3<br>9491 Ruggell<br>Liechtenstein<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-04d65ddbd1adbf67921c7c8e1ec4b63c wp-block-paragraph\" style=\"color:#001068\">By submitting a complaint through any of the channels listed above, you consent to the processing of your personal data for the purpose of handling your complaint.\nWe collect your personal data in order to assign your complaint and to contact you if needed. You consent to the use of your personal data for the investigation and follow-up of your complaint.\nWhere required by supervisory regulations, this may also include the disclosure of your data to third parties, in particular supervisory authorities, arbitration bodies, compensation schemes, or similar entities.\n\nIf you have any questions or require further information, please consult our privacy notice or contact the responsible data protection officer as indicated via this [link] or on our corporate website. <\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-6ac00bd058f168f81e8c3ae09aab6c4f wp-block-paragraph\" style=\"color:#001068\">Of course, you may also submit your complaint to the Liechtenstein arbitration body using the contact details provided below. However, we recommend that you first address your complaint to Reuss Private Access AG.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-1b9c3cf4f5a7d2ba270499e7ab321ff2 wp-block-paragraph\" style=\"color:#001068\">Arbitration Board for Financial Services Liechtenstein<br>Dr. Peter Wolff, attorney at law<br>Landstrasse 60 <br>Postfach 343<br>9490 Vaduz<br><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-a64bbdc05d3a49e5c6c492c62792fc11 wp-block-paragraph\" style=\"color:#001068\">Telefon +432 220 20 00<br>Fax +432 220 20 01<br><a href=\"mailto:info@schlichtungsstelle.li\">info@schlichtungsstelle.li<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-8f54346c0fc5a2d3ff4342241888a2dc wp-block-paragraph\" style=\"color:#001068\">Last updated 2 December 2024\n<br>\n<br>\n\nDisclaimer:\nThis English version is a non-binding translation of the original German text. It is provided for convenience only. In the event of any discrepancies or legal interpretation, only the German version shall be legally binding and authoritative.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Sie k\u00f6nnen eine Beschwerde jederzeit telefonisch, via E-Mail oder postalisch einreichen. Nach M\u00f6glichkeit ist die Beschwerde unter Verwendung des untenstehenden Formulars elektronisch einzureichen. Jede Beschwerde, die uns erreicht wird mit gr\u00f6sster Sorgfalt und Dringlichkeit behandelt. Sie in jedem Fall innert 20 Tagen nach Einreichung einer Beschwerde eine Stellungnahme seitens der Reuss Private Access AG. Unabh\u00e4ngig [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3342","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Eine Beschwerde einreichen - Reuss Private Access AG<\/title>\n<meta name=\"description\" content=\"Das Impressum der Reuss Private Access AG, sowie unsere rechtlichen Hinweise\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reussprivate.li\/en_en\/eine-beschwerde-einreichen\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eine Beschwerde einreichen - 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