You may submit a complaint at any time by telephone, email, or post. Where possible, we kindly ask that complaints be submitted electronically using the form provided below. Every complaint received will be handled with the utmost care and urgency. In all cases, you will receive a response from Reuss Private Access AG within 20 days of submitting your complaint.

Regardless of how the complaint is submitted, please provide contact details through which we may reach you for the purpose of processing your complaint.

Every complaint received is recorded in a dedicated register and its timely and appropriate handling is tracked accordingly. Where appropriate, complaints are also reported to the competent supervisory authority, the Financial Market Authority Liechtenstein (FMA).

It is always our goal to reach an amicable solution in the interest of both parties.

Alternatively, you may address your complaint to the following authorities:

Contact to the Executive Management:
E-Mail: info@reussprivate.li
Phone: +423 (0)220 233 43

Alternatively, you may send your complaint by mail to:

Reuss Private Access AG
Industriering 3
9491 Ruggell
Liechtenstein

By submitting a complaint through any of the channels listed above, you consent to the processing of your personal data for the purpose of handling your complaint. We collect your personal data in order to assign your complaint and to contact you if needed. You consent to the use of your personal data for the investigation and follow-up of your complaint. Where required by supervisory regulations, this may also include the disclosure of your data to third parties, in particular supervisory authorities, arbitration bodies, compensation schemes, or similar entities. If you have any questions or require further information, please consult our privacy notice or contact the responsible data protection officer as indicated via this [link] or on our corporate website.

Of course, you may also submit your complaint to the Liechtenstein arbitration body using the contact details provided below. However, we recommend that you first address your complaint to Reuss Private Access AG.

Arbitration Board for Financial Services Liechtenstein
Dr. Peter Wolff, attorney at law
Landstrasse 60
Postfach 343
9490 Vaduz

Phone +423 220 20 00
Fax +423 220 20 01
info@schlichtungsstelle.li

Last updated 2 December 2024

Disclaimer: This English version is a non-binding translation of the original German text. It is provided for convenience only. In the event of any discrepancies or legal interpretation, only the German version shall be legally binding and authoritative.