Complaints management
You can submit a complaint at any time by telephone, e-mail or post. If possible, the complaint should be submitted electronically using the form below. Every complaint that reaches us will be treated with the utmost care and urgency. In any case, you will receive a response from Reuss Private Access AG within 20 days of submitting a complaint.
Regardless of the type of complaint submitted, please provide us with contact information where we may contact you for the purpose of processing your complaint.
Every complaint received will be kept in a special register and its timely and appropriate handling will be tracked. Where appropriate, these will also be reported to the competent supervisory authority, the Financial Market Authority Liechtenstein (FMA).
It is always our aim to reach an amicable solution in the interests of both parties.
Alternatively, you can send complaints to the following offices:
Contact: Pino Thormann
E-mail: pino.thormann@reussprivate.li
Telephone: +423 (0)220 233 43
Or by post to:
Reuss Private Access AG
Industriering 3
9491 Ruggell
Liechtenstein
By submitting a complaint via one of the above channels, you consent to the processing of your personal data for the purpose of processing the complaint. We collect your personal data for the purpose of being able to assign your complaint and contact you. You consent to the use of your personal data for the purpose of processing and following up your complaint. If required by supervisory law, this may also include forwarding your data to third parties, in particular supervisory authorities, arbitration boards, compensation bodies, etc. If you have any questions or require further information, please see our data protection information or contact the data protection officer as indicated under this link or via our company website:
You can of course address your complaint to the contact details of the Liechtenstein conciliation body listed below. However, we recommend that you first address your complaint to Reuss Private Access AG.
Liechtenstein Conciliation Board
Dr. Peter Wolff, Attorney at Law
Landstrasse 60
P.O. Box 343
9490 Vaduz
Telephone +423 220 20 00
Fax +423 220 20 01
info@schlichtungsstelle.li
Last updated: 02.12.2024